How it works:
Effortlessly create, manage, and display digital signage with our platform. All you need to get started is the right hardware, an internet connection, and a ScreenCloud account.
1. Hardware
Hardware OptionsRemote Device ManagementScreenCloud OSPlayers Download2. Software
Studio CMSApps & IntegrationsCanvasSecurityDashboardsDeveloper3. Support & Services
Enterprise: CommunicateProfessional ServicesSupport & Customer SuccessNavigating Success, Every Step of the Way
24/5 Global Support- 99.99% Uptime
- Dedicated Customer Success
Your Support
Email
Phone (Standard line)
Contact FormEmailPhone (Standard line)Contact Form
CMS Live ChatEmailPhone (Standard line)Contact FormEmailPhone (Standard line)Contact FormCMS Live Chat
24/5 Support99.99% UptimeDedicated Customer Success24/5 Support99.99% UptimeDedicated Customer SuccessDedicated Support EngineerIncreased access to support Accelerated SLA’sFaster response timesFaster Resolution timesPriority case routingProactive case monitoring24/5 Support99.99% UptimeDedicated Customer Success24/5 Support99.99% UptimeDedicated Customer SuccessDedicated Support EngineerIncreased access to support Accelerated SLA’sFaster response timesFaster Resolution timesPriority case routingProactive case monitoring
Priority 1
Critical: Application Down - Production application down or major malfunction affecting business and high number of users
Priority 2
High: Serious Degradation - Serious degradation of application performance or functionality
Priority 3
Medium: Moderate Impact - Application issue that has a moderate impact to the business, no hurry but worthwhile
Priority 4
Low: Low Impact / Inquiry - Issue or question with limited business impact
Meet the Team
Jayne Liggett
Chief Customer OfficerAt ScreenCloud, our commitment to redefining customer engagement is evident in our robust 24/5 support model and the expansive reach of our global teams. We prioritize being there for our customers wherever they are, ensuring we provide guidance and support every step of the way on their journey to success.
Ciaran Murray
Director of Customer SupportMy focus is on ensuring our support is not just reactive, but proactive and personalized, reflecting the unique needs of each customer. Our global, 24/5 support team is the backbone of our commitment to excellence, working tirelessly to turn every interaction into a stepping stone towards our customers' success.
Ben Clarke-Smith
Director of Customer SuccessWe believe every interaction, whether it's a support call or an email exchange, presents an opportunity to drive significant value and empower our customers to reach their goals. We are committed to ensuring that each interaction is a meaningful step forward in our customers' journey towards success.
James Metcalf
Customer Support Team Lead USAI believe in placing our customers at the center of all our actions and decisions. Understanding their needs, concerns, and goals is paramount to delivering exceptional support. We pride ourselves on being more than just a help desk; we're a partner in our customers' journey towards digital signage mastery.