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ScreenCloud Zendesk Reports App Guide

Visualize your Zendesk activity with a dashboard for your digital screens.

May 2020

ScreenCloud Zendesk Reports App Guide

Please note, if you are using the older version of ScreenCloud (signage.screencloud.com) you can download the alternative ZenDesk Reports guide here.

The ScreenCloud Zendesk Reports app makes it easy to visualize your Zendesk reporting data as a dashboard and add this to your digital screens. Pulling in data such as the number of new tickets, number of tickets solved by agent, and number of tickets by channel. This allows you to see, at a glance, everything going on with your customers and the customer service department looking after them.

With the ScreenCloud Zendesk Reports app you can:

  • Connect any Zendesk account
  • Create an instant dashboard for a range of customer service management stats
  • Customize your Zendesk dashboard with a light or dark theme

Here’s how it works:

1. Select and install ScreenCloud’s Zendesk Reports app

1.1. Get started by logging into your ScreenCloud account here and choosing the ScreenCloud App Store from the left-hand menu.

App Store Screenshot 5.13.2020.jpeg

1.2. By searching “ZenDesk Reports” you can find the ZenDesk Reports app and choose the “Install app” button to add a new instance.

ZenDesk Reports App Guide - App Store 5.13.2020.png

2. Log in to your Zendesk company profile

2.1. Select “login” to authenticate your Zendesk company account.

ZenDesk Reports App Guide - Login 5.13.2020.png

2.2. Once you have entered this, you will need to log into Zendesk. Here, you will see a box asking for your Zendesk subdomain.

ZenDesk Reports App Guide - Enter domain 5.13.2020.png

Once you are successfully logged in, you will see the green checkmark next to the login button. The ScreenCloud Zendesk Reports app pulls all of your data into a ready-made dashboard so you don’t have to design a thing.

ZenDesk Reports App Guide - Set up 5.13.2020.png

The app will show the below reporting data:

  • No. of new tickets
  • No. of solved tickets
  • No. of tickets in backlog
  • First reply time
  • Tickets by channel (web, email, social, etc.)
  • Agent performance (by team member)

You also have the option to create your own custom theme. To create a custom theme, check out our guide on how to use the App Theme Editor.

3. Preview your ZenDesk Reports app

Once you have chosen your Zendesk Report app settings, you have the opportunity to preview it before it gets added to a playlist.

ZenDesk Reports App Guide - Preview 5.13.2020.png

Click “Preview App” and a small pop-up will show the reports as they will look on your digital screen.  

4. Add Zendesk Reports app to a channel or playlist

Once you have configured your ZenDesk Reports app it can be easily added to a Channel or Playlist to be played on screen. 

ZenDesk Reports App Guide - Media Picker 5.13.2020.png

Simply select “Add Content” to open the Media Picker and under Apps, you will see all of your app instances, ready to be installed. You can also view ways you can set content on your digital screens using ScreenCloud by clicking here.

Frequently asked questions

How long will the Zendesk Reports app show for?

The Zendesk Reports app will stay on screen for the time duration you have set within your playlist.

How often does the Zendesk Reports app look for new data?

Zendesk Reports app updates automatically every 30 minutes.

For further questions, please contact support@screencloud.com with details.  

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